Scale Clerk Operator

Summary Description of Position
This position requires the ability to successfully operate the truck scales allowing product to be weighed prior to leaving Company premises and assuring that accurate amounts are recorded for billing purposes. The candidate must have knowledge of products, inventories and the location of materials on Company property. Position must successfully manage daily cash sales and collection of cash, checks and credit card transactions. Position requires a working knowledge of state highway weight regulations and laws and knowledge of customer hauling trucks and their capacities. Good interpersonal skills are necessary to interact with people both inside and outside the Company. Must be flexible and able to work unusual work schedules when needed, based on customer demand.
Education, Experience, Skills Required
High School Diploma or equivalent required.
Preferred 2-4 years prior experience in a customer service role, preferably in an aggregate setting.
Knowledge, Skills, and Abilities:
Effective oral and written communication.
Customer Service
Organizational Skills with focus on prioritization of workload
Detailed oriented; self motivated; dependable; timely and reliable.
Must have the ability to use computerized equipment and technology.
Proficient in Microsoft Office Suite, Google, Oracle Business Environment and other software packages relevant to the position.
Essential Functions
Maintain cash fund accurately and report any discrepancies
Operates the truck scales and generates correct tickets for the customers
Greets customers in a professional and polite manner.
Maintains the office in a neat and professional manner.
Clearly communicates with customers to bill transactions correctly.
Handles cash sales by collecting cash, checks or credit card transactions.
Listens to customer issues and or complaints and works to resolve them through communication with the sales/dispatch department.
Answers phones and handles office duties/projects as requested.
Weighs and records incoming materials such as gasoline, diesel fuel, explosives, scrap sales, etc.
Prepares scales for daily use; works with Plant Admin Support Supervisors to troubleshoot and repair issues.
11. Directs customers to piles and instructs load out personnel of customer needs.
12. Other duties as may be assigned.
Other Requirements
Work environment is in an office setting and may require sitting/standing for extended periods of time.
Position may require bending, stooping, or reaching above shoulders to resupply the ticket feed into printer.
May be required to walk on uneven surfaces to travel to and from the scale house to the plant office.
Must be able to work in a stressful environment which can be noisy and often dusty as well.
Will have to open and close ticketing window as needed.
Multi-tasking is required to ticket materials, answer phones, communicate with customers and enter data into the computer.
Travel required: 10%. May be asked to provide coverage at another plant, other than home location.
Behavioral Expectations
High Integrity: Acts with unyielding integrity and honesty in business transactions, promoting company policies and holding self and other employees accountable, keeping promises and commitments.
Ownership Mentality: Assumes responsibility and makes decisions within own level of authority.
Strong Work Ethic: Uses time efficiently; finds the answers and makes sure the situation is taken care of correctly.
Respectful: Treats other employees or customers with courtesy, dignity and respect.
Responsive: Responds promptly and accurately to customer requests for information; coordinates appropriate follow-up.
Self-Motivated: Gets the job done with a minimum of supervision. Collaborates with others to address issues that arise.
Critical Competencies
Customer Focus: Takes responsibility for customer relationships by keeping promises and commitments and communicating any changes to same.
Results Oriented: Minimizes unnecessary errors through communication with customers and sales department.
Communication Skills: Communicates clearly and listens carefully.
Team Player: Works with loading personnel to maintain high levels of customer service to truckers; quickly establishes a rapport with internal and external customers to develop trust that concerns are heard and responded to promptly.
Product Knowledge: Understands and can explain products available onsite-with their base pricing and product applications.

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